Keep an Eye on the Numbers
- Maximise Service Provider Delivery
- SLA Performance Tracking tool that enables you to capture the contract down to KPI level, manage expiry and determine penalties / bonuses
- Measure Everything!
Solutions: measure Case Studies
Stay on Top in Order to Move Ahead
Immediate access to indisputable metrics for all Stakeholders
Facilitating Contract Negotiations
Risk Mitigation
P-ECO
Businesses outsource their non-core operations to service provider but find it difficult to track vendor performance. P-ECO is an SLA Performance Tracking tool that enables you to capture the contract down to KPI level, manage expiry and determine penalties / bonuses.
Solutions: P-ECO Case Study
SLA Performance Tracker
FOR people responsible for managed services
WHO need to manage SLAs & Track Vendor Performance
AND WANT actionable insight through accurate and early reporting on vendor performance.
THE P-ECO Solution IS an SLA Performance Tracking Tool
THAT provides Vendor Performance reporting, penalty calculation and integration from source systems.
UNLIKE Gatekeeper, Servicenow, etc
OUR PRODUCT Consolidates all SLA performance measures into one platform and calculates the penalties payable by vendor for all SLA’s.
Challenges
- Low ROI
- Unreliable Reporting
- Unreliable Strategic Initiatives
- Low Accountability
Solution
- Know your Business
- Informed Decision Making
- Specialist knowledge
- Effective Change
Customer Success Stories
Situation: MTN Group defines KPI’s to be met across all the 23 countries in which MTN operates. Getting accurate and reliable data from all countries was a challenge as well as generating insightful reporting.
Impact: It was impossible to determine whether the strategic initiatives set out by MTN Group are being implemented as well as tracking the ROI of the Initiatives.
Resolution: A Solution was implemented that automated the gathering of the data. A team of specialist was used to assist with the implementation of insightful reporting and establishing a Way of Work. Once established, a resource was allocated to do the knowledge transfer and to ensure the continued benefit realisation of the solution.
Recommendations
- Understand what you have.
- Map against what you need.
- Determine how to get there.
- Acquire Capabilities.