Being Better Means Small Constant Changes
- Instant and cost-effective communication channel with your customer resulting in a huge return on investment.
Instant and Personal Communication
Delivery notification of ordered products - Appointment Reminders - Product in stock notification - Product upgraded / new version of product notification - Account outstanding
Product / Specials Queries
Product specific information, like video explaining how to use - Request latest specials
Ordering / Booking
Order products - Make appointments - Send location details for delivery - Register for warranty - Return faulty product
Value Added Services
Add value added service, like roaming - Remove value added service - Change value added service
Digital Marketing
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Solutions: Improve Case Studies
Some of Our Solutions in Action
Get Close to your Customer
Know your Customer
What they need when they need it
WhatsApp
Interesting facts on mobile users in South Africa:
- WhatsApp is the prefered messaging App for South Africans
- There are 29 Million active mobile users
- There are 20 Million ecommerce users and will grow aggressively due to COVID-19
ECO-DM
The ability to interact with your prospects and learn exactly what they are looking for.
Solutions: WhatsApp Case Study
WhatsApp
FOR established SME Businesses in South Africa
WHO manual & time-consuming interaction with customers. Losing customers due to delayed responses and requires additional staff to handle requests
AND WANT instant and cost-effective communication channel with their customer.
THE WhatsApp Solution IS a Digital communication channel / chatbot for customer interaction
THAT enable your customer to effectively communicate with you on their favourite messaging app.
UNLIKE traditional time-consuming email or manual response to customer requests, only 8-5 or expensive mobile app
OUR PRODUCT enables instant & personal customer communication.
Trends
- 1,8 million ecommerce users in South Africa, with an additional 6.36 million users expected to be shopping online by 2021.
- 90% of internet users in South Africa are active on WhatsApp.
- 5 million businesses around the world use WhatsApp Business.
- 29 million active mobile internet users in South Africa.
Recommendations
- Enable order notification to your customer via WhatsApp
- Enable re-order to your customer
- Reduce your call center cost
- Provide information to your customers 24/7
Solutions: ECO-DM Case Study
Digital Marketing
FOR Medium to Large Enterprises in South Africa
WHO has to increase sales
AND WANT the ability to interact with their prospects and learn exactly what they are looking for as well as reach a global marketplace.
THE Digital Marketing Service IS a targeted service engagement using a proven DM framework
THAT helps you know your audience and allow them to know you personally which can help to create brand loyalty.
UNLIKE traditional Marketing services offered by other premium consulting brands disregarding the full business model across the enterprise
OUR PRODUCT provides thought leadership and traction. You will save money and reach more customers for less money than traditional marketing methods as well as track responses to your marketing efforts immediately.
Trends
- Low Cost
- Huge return on investment
- Easy to measure
- Easy to adjust
- Brand development
- Easy to share
- Precise targeting
- Global
- Segmentation
- Greater engagement