What is Digital Disruption?

Digital disruption is a change in expectations and behaviours caused by, or expressed through, digital capabilities, channels, or assets that radically alters the culture, market, industry or process. Digital disruption describes the change when new digital technologies, services, capabilities, and business models affect and change the value of any industry's existing services and goods. 

These new elements change or disrupt the status quo, forcing businesses to reevaluate the current market regarding goods and services and possibly adjust. More is needed to focus on digital transformation in the CSP space. Disruption occurs when the digital capabilities are used to change business model and redefine customer experience.

While embracing digital capabilities, it is important to ensure that the human part of customer experience is not forgotten in a digital world. CIOs need to be prepared to partner with business executives to assist in bringing about the changes that disrupt existing behaviour by exploiting the capabilities enabled through digital transformation.

What does A1L Digital offer?

At A1L Digital, we are able to take a view across both business and IT capabilities to define new experiences and also to measure them. Any transformation brings change, then presents the opportunity to alter the status quo and set new benchmarks in the industry. Our services in this area can be designed for developed and emerging markets. 

Our experience of designing customer journeys and redefining customer experience comes from many years of experience in both the technical and commercial areas.

A1L Digital’s partnership approach ensures we are an integral part of the customer ecosystem in driving disruptive change. 

Why is our service unique?

A1L Digital has years of emerging market experience and a variety of customers with whom we work. Collectively, we have many years of telecoms experience in which we have set many new standards and benchmarks. We have worked in many transformation cycles that the industry has gone through. A1L Digital remains passionate about delivering customer delight.